What if I need to return an item?
We are pleased to accept returns within 30 days of delivery, for nearly every item we sell.
For returning a product, please contact us within 30 days from the day that you received your order. You will then have additional 15 days to have the product returned to us from the moment of its approval.
We will accept a return as long as all merchandise is in the original packaging and received back in the condition in which it shipped.
RMA number must be assigned and we request tracking information in advance.
How do I initiate a return?
Simply contact us and let us know you would like to return an item and our support team will be glad to assist.
What items are returnable?
Nearly all products on the site is returnable
Within 30 days from the date of delivery
Item should not show any visible signs of use/wear
If the item requires assembly, it must be disassembled (returned in the same way it was received), in the original packaging with all original parts, including all the original packaging/cushioning material, manuals, hardware, tags, inserts, etc.
What items are non-refundable?
The following items cannot be returned:
Gift cards
Clearance items
Fully or partially assembled items that originally arrived unassembled (the item must be disassembled back to the way it was originally received)
Items that show signs of use or wear
Items missing parts or missing anything that was originally included in the carton
What if the item I received is damaged/faulty?
Timeframe: If the product you have received was damaged in shipment, or you have received an incorrect item, we kindly request to please contact us within 30 days of delivery.
If after the first 30 days, if you find a product to be defective or faulty at any point during the term of any applicable manufacturer’s warranty, please contact us prior to the expiration of such warranty. Warranty terms vary by manufacturer and product; please contact us for more information on your specific item.
Resolution: We may resolve the issue through one or more of the following methods: return, exchange, replacement parts, partial refund, or warranty service. We strive for complete satisfaction with your purchase and our team will work with you to resolve the issue, but we do reserve the right to make the final determination of the most appropriate resolution based on the circumstances. Any claim must be accompanied by sufficient photographic evidence to document the condition of the product and/or any error or defect.
Is return shipping free?
To keep our prices as low as possible, we are not able to offer free return shipping except in cases due to shipping error (e.g. receiving an incorrect item), or a product that was damaged during shipping. Any claim for damage or error must be reported within 30 days of receipt and will be processed in accordance with the paragraph above.
If the return reason is other than error or shipping damage, then there will be a cost for return shipping. You are welcome to return using any shipping carrier of your choice.
Do you charge restocking fees?
We charge a flat rate of 15% in restocking fees
Can the items be exchanged?
If you wish to exchange a product for a different product, please indicate this preference when initiating your return. Once we have received your returned item, a replacement product will be dispatched automatically.
What are the refund options?
The following refund options are supported:
Refund to the original payment method
Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via email. Refunds are normally issued within 24-48 hours after we have received and inspected the product.
My question is not addressed…
If you have any queries regarding return or refund, please reach out to us.