Yes, Absolutely! we only sell brand new, genuine, top quality products, curated for todays modern style. We do not sell any products designated as seconds/irregulars/factory rejects.
Our shipping rates depends on the total amount in the cart. Please see below for the shipping charges rates based on the total cart value.
Standard Shipping within the US –
Cart Value up to $20 = shipping rate is $14.99
Cart Value up to $40 = shipping rate is $16.99
Cart Value up to $60 = shipping rate is $18.99
Cart Value up to $100 = shipping rate is $21.99
Cart Value up to $200 = shipping rate is $23.99
Cart Value up to $299 = shipping rate is $34.99
Cart Value $300+ = Shipping is Free
We currently ship throughout the Continental United States. meaning, shipping to Hawaii, Alaska, and Puerto Rico are not available at this time. Although we do not ship internationally, customers may arrange shipment to a US-based freight forwarder and we will ship items to the forwarder free of charge. We are unable to ship to an APO/AFO address or USPS PO Box.
We ship all items via FedEx or UPS Home Delivery or specialized furniture freight carrier. Shipping timeframe estimates may vary per item and are listed on the individual product page, near the “Add to Cart” button.
We collect sales tax in various states, as required by law. Applicable tax (if any) will be shown during checkout. If we are not currently required to collect tax in your home state, please be aware you may still be responsible for reporting your purchase and paying tax directly to your home state.
Most items include a limited manufacturer’s warranty which covers defects or workmanship issues. Please contact us if you are having a warranty issue with an item purchased in the last 365 days.
Our headquarters is located in the port of Long Beach, California. Some items ship directly from our Long beach warehouse. In addition, to get products to you as quickly and cost-effectively as possible, we may also ship some items from the supplier’s own distribution centers direct to your home. This is a method referred to as “drop ship.” We are able to cut out the cost of shipping it to our warehouse first, which saves time and cost and allows us to pass along the savings to you.
We utilize automated order processing systems that process your order and route it to the appropriate warehouse for fulfillment. These systems work behind the scenes 24 hours a day, every day of the year, and get to work the very second your order is submitted.
If you need to cancel an order, please send us a written request for cancellation via email to support@luxcomforts.com and Our team will do their best to stop your order, if possible. Unfortunately, we are not able to honor all requests for cancellation due to how quickly orders are processed. Please note, simply sending us the request does not cancel your order. Your order has not been canceled until you have received a written email confirmation from us confirming the order has been canceled.
If we are unable to stop or cancel your order, you are always welcome to return the product for a refund in accordance with our return policies.